SALE POLICY

1. Items upto 10% off are eligible for returns/exchanges subject to a restocking fee of Rs 199
2. No returns/exchanges on sale items over 10% off
3. Request must be placed within 5 days of order being delivered by sending a mail on care@mamaneeds.in with proper images and reason for return
4. Items must be in their original condition with their labels/tags intact
5. No returns and exchanges on the non returnable items like feeding bottles and wearables.
6. All sales are final and prepaid orders will be confirmed before dispatch. Once confirmed cancellation is allowed

EXCHANGE & RETURN POLICY

1. We accept exchanges and returns on non-sale items within 5 days of you receiving the shipment
2. A reverse pickup facility from your shipping address is available free of cost for non-sale items
3. Items must be marked as eligible for exchange and return on the product page

EXCHANGE & RETURN PROCESS

1. To raise a request, email care@mamaneeds.in or phone/WhatsApp us at +91-9560487605
2. We will initiate a reverse pickup from your shipping address within 48 hours
3. Re-use the original packaging, including the bag, for proper care and protection
4. Items must be in their original condition, with their labels and tags intact
5. They must be unused and unwashed, unsoiled without any stains or damages
6. Items returned, once verified at our facility, will be processed for an exchange or return
7. Typically, it takes 10-15 days to complete your exchange or return request

REFUND POLICY

1. We issue a store credit for the full amount against all returns
2. There is no reverse shipping fees levied on any return requests for non-discounted items
3. First time exchange for a product is free for non-discounted items
4. A non-refundable shipping fee of Rs 199 will be charged for any subsequent exchange requests or on orders placed using a credit note or promotional offers
5. Store credit is valid for a 1-year period from the date of issue
6. Shipping fees and gift services (if any) are non-refundable
7. Gift cards cannot be returned for their monetary value

MISSING OR DAMAGE POLICY

1. A missing or damaged item claim must be raised within 2 days of receiving the parcel
2. We will need photographs of the item(s) and the delivery parcel it was received in
3. Our customer care team will investigate and offer an appropriate resolution

CANCELLATION POLICY

1. We accept cancellations against full refund or store credit as long as the order has not been shipped
2. We are unable to accept any cancellation requests once the order has been shipped

Have a question? Chat with us, or e-mail us at care@mamaneeds.in, or call/WhatsApp us at+91-9560487605 We’d be happy to answer any questions.